💬 Start with the Help Widget
Click the question mark icon in the bottom-right corner of your screen to open the Help Widget.
From there, you can:
🧾 Create a Ticket
Use this option if you're facing a blocker or need help with a specific request.
Your ticket goes directly to our Help Desk.
You will be asked to input a subject line, description of your issue, and include any necessary attachments. For the fastest resolution, please include all relevant details, such as:
A clear description of the issue
Any error messages you received
Screenshots or screen recordings (if applicable)
Our team will review your request and respond as soon as possible.
Your ticket reference will appear in the Help Widget, so you can easily track progress and follow up if needed.
🤖 Ask a Question (Chat with Eddy, our AI Support)
Have a question about ExecOnline products, platform features, or best practices?
Start a conversation with Eddy, our AI-powered support agent.
Eddy can guide you, answer questions, and surface relevant Knowledge Base articles.
Your chats will appear in the Help Widget, so you can easily refer back to past chats and follow up if needed.
🔍 Search the Knowledge Base
Know what you're looking for?
Type your question or keywords into the search bar.
We’ll recommend the most relevant articles to help you dive deeper.
✅ Pro Tips
The Help Widget is available on every page - no need to leave your work.
For faster resolution, include screenshots or error messages when submitting a ticket.