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I can’t log in using Single Sign-On (SSO). What should I do?
I can’t log in using Single Sign-On (SSO). What should I do?

How do I resolve issues with logging in through my company’s SSO? My login isn’t working with SSO. Can you help?

A
Written by Adam Shapiro
Updated over 3 months ago

If you’re experiencing trouble with Single Sign-On (SSO), make sure you’re using the email address registered with your organization and that pop-ups are enabled on your browser. Some browsers may block SSO pop-ups, so enabling them is essential. If you’re still having issues, we suggest clearing your cache and trying a different browser like Chrome or Edge. If the problem continues, your IT team can confirm that your SSO access is set up correctly. Our support team is also available to assist if needed.

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