Q: Can I access coaching sessions on my mobile device?
A: Yes, coaching sessions are accessible through the ExecOnline platform on mobile-responsive browsers. Additionally, iOS users can download our app for on-the-go access. Note that some functionalities may be limited on the mobile app. For the full experience, we recommend using a desktop or laptop browser.
Q: What happens if I encounter technical issues in my coaching session?
A: If you experience technical difficulties, please contact our support team at coaching@execonline.com for prompt assistance.
Q: Are there specific technical requirements for accessing my coaching session?
A: Ensure your device meets the following:
A stable internet connection (2 Mbps or higher).
An updated web browser (e.g., Chrome, Firefox).
A webcam and microphone for live video sessions. For detailed technical requirements, refer to our platform resources.
Q: How can I improve audio/video quality in live events?
A: Ensuring smooth audio/video is essential. We recommend the following:
Clear your browser’s cache and cookies,
Use a laptop or desktop rather than a mobile device, and
Allow camera and microphone access in your browser settings.
Chrome and Firefox browsers work best. For optimal connectivity, use a wired Ethernet connection or stay close to your Wi-Fi router.
If any issues persist, please consult our connectivity tips guide under Resources.
Q: I’m experiencing issues with audio/video during a live session. What can I do?
A: For the best live session experience, we recommend trying the below:
Use the Chrome browser
Ensure that your camera and microphone permissions are enabled
Try connecting a hardwired internet connection, if possible, as it tends to provide more stability than Wi-Fi
Close any other apps or browser tabs that might compete for bandwidth (like Zoom or Teams)
5) Clearing your cache and restart your browser
If you're still having trouble, please reach out to Support with a description of the issue and a screenshot if possible. We'll work together to fix it as quickly as we can.
Q: How can I sync my calendar with ExecOnline events?
A: While the platform doesn’t support direct calendar syncing, you can manually add significant events like Live Forums, module start dates, and assignment due dates to your personal or work calendar.
This ensures all key dates align with your daily schedule, keeping you organized throughout your program. The learning platform also features a calendar displaying ket dates, including Live Forum days and times.