Competency

Definition

Manages Self

Demonstrates self-awareness and works to manage own mindset, emotions, and behaviors.

Takes Personal Accountability

Takes responsibility for one's actions and commitments, and the associated results, positive or negative.

Manages Detail & Complexity

Shows attention to detail and interprets complex, potentially conflicting, information productively.

Adapts Readily

Assesses changing or ambiguous situations and adjusts behavior to drive the best outcome.

Demonstrates Resilience

Recovers from setbacks and learns from them in order to handle future challenges.

Develops Self

Shows commitment to deliberate personal growth and learning by reflecting, challenging oneself, seeking feedback, and setting growth goals.

Builds Personal Brand

Shows confidence in one's unique abilities and values, through humble and assertive expression, advocacy and personal brand building.

Competency

Definition

Demonstrates Empathy

Seeks to appreciate the perspectives, needs, concerns, and emotions of others by listening attentively and demonstrating understanding.

Communicates Effectively

Conveys information clearly and concisely, listens actively, and adapts communication style to meet the needs of a given situation.

Builds Trust

Develops mutual respect with others by behaving authentically and consistently.

Builds Relationships

Maintains positive interactions with others in service of fostering productive and lasting partnerships.

Collaborates Effectively

Partners with others by leveraging collective expertise to achieve shared goals.

Manages Conflict

Seeks to surface, address, and resolve disagreements in a productive and effective manner.

Influences Others

Gains others' alignment and support through direct and indirect persuasion.

Sets Vision & Purpose

Sets a compelling vision that's energizes others and motivates action.

Drives Results

Achieves results by pushing through challenging or ambiguous circumstances.

Manages & Prioritizes Work

Organizes, delegates, and completes work effectively through smart prioritization and use of resources.

Creates Accountability

Establishes clear responsibilities, expectations, and goals, and holds others responsible for meeting their commitments.

Develops Effective Teams

Fosters high team performance by setting clear direction, building a strong team culture and encouraging collaboration to accomplish common goals.

Leads Inclusively

Ensures others feel valued and respected by actively seeking diverse perspectives, providing equal opportunities and treatment, and fostering an inclusive environment.

Fosters Engagement

Engages others by recognizing their work contributions, creating a supportive work environment, and addressing challenges that may diminish engagement.

Leads Flexibly

Responds to unexpected circumstances or emerging challenges with open-mindedness, agility and a willingness to take risks by adjusting one's actions and approach.

Develops Talent

Mentors or coaches others to reach their full potential by providing meaningful feedback and opportunities for growth.

Competency

Definition

Thinks Strategically

Thinks holistically about the enterprise and acts tactically to achieve competitive advantage

Demonstrates Business Acumen

Applies knowledge of the business, market trends, and industry dynamics to drive organizational goals forward.

Demonstrates Financial Acumen

Applies sound financial principles and practices to make the case for organizational investments or to evaluate decisions.

Focuses on Customers

Prioritizes customer needs, expectations, behaviors and preferences in developing organizational strategies, products and services.

Manages Initiatives & Projects

Plans and executes projects and initiatives by managing resources, timelines, progress, mitigating risks, maintaining budgets, and managing stakeholder expectations.

Drives Continuous Improvement

Seeks, identifies and executes upon opportunities to drive increased efficiency, effectiveness, and quality.

Applies Sound Judgement

Evaluates a variety of information and perspectives, balancing risks and opportunities, to choose the best course of action.

Drives Transformation

Evaluates, establishes and implements the best course of action to inspire others and gain buy-in for a new path forward.

Manages Stakeholders

Identifies key stakeholders, assesses their needs and expectations, and proactively manages those relationships to keep them informed, engaged, and aligned.

Leverages Data Purposefully

Uses data and analytics to generate and validate ideas, make informed choices, and communicate decisions.

Leads with Technology

Identifies and integrates emergent technologies to address business needs and seize opportunities.

Navigates the Organization

Effectively navigates the complexities of the organization, including policies, practices, and politics.

Shapes Organizational Culture

Establishes and role models the shared values, beliefs, and practices that foster a strong organizational culture.

Competency

Definition

Stays Ahead of the Market

Anticipates future trends, market changes, emerging technologies and industry developments before they are mainstream and takes action to address them

Fosters Innovation

Enables creativity, experimentation, and risk-taking by rewarding new ideas and by learning from both successes and failures.

Drives Business Growth

Seeks to expand organizational reach, impact and capabilities in service of driving growth.

Leads Sustainably

Prioritizes social and environmental sustainability when evaluating, debating and making decisions, conveying the centrality of sustainability to modern corporate strategy.

Takes a Global Mindset

Recognizes the interconnectedness of the world, with an appreciation for the diversity of different cultures, economies, and political systems.

Builds Enterprise Talent

Recognizes strategic talent needs and focuses efforts on cultivating the right talent to meet organizational short- and long-term goals.

Looks to the Future

Resists short-term thinking and pushes the organization to consider and prioritize longer-term strategies that set the business up for the future.

Operates with Courage

Addresses difficult issues and makes tough or unpopular decisions to drive the organization forward.