Reminder emails will not be sent to participants if any of the following are true:
Participant’s registration invitation is ‘inactive’, or
Participant’s registration invitation communications preference is ‘muted’, or
Collection status is ‘withdrawn/unpublished’, or
Collection Discovery Portal visibility is ‘not visible’, or
Collection does not include any enrollable program instances (e.g., all programs are completed)
We can also control this at the organization level for all of your participants. Please reach out to Customer Support for assistance.