Skip to main content
All CollectionsAdministratorsFrequently Asked Questions
When will the platform stop sending reminders to participants?
When will the platform stop sending reminders to participants?

There are a few ways for participants to stop receiving reminder emails from ExecOnline.

Rich Virginia avatar
Written by Rich Virginia
Updated over 2 months ago

Reminder emails will not be sent to participants if any of the following are true:

  • Participant’s registration invitation is ‘inactive’, or

  • Participant’s registration invitation communications preference is ‘muted’, or

  • Collection status is ‘withdrawn/unpublished’, or

  • Collection Discovery Portal visibility is ‘not visible’, or

  • Collection does not include any enrollable program instances (e.g., all programs are completed)

Related Articles
New Feature: Featured Program Promotions in the Discovery Portal
Can I enroll or un-enroll my participant from their program?
Where can I see if my participant has accessed their program or Learning Collection?
What automated emails does ExecOnline send to my participants?
Can I disable the automated communications that are sent to participants?
Did this answer your question?