Q: Can I be copied on any communications being sent to my participants?
A: This feature is not currently available. For greater control over communications, we suggest sending your own emails and including shareable links to courses and/or Learning Collections.
Q: Can I customize any of the automatic emails from ExecOnline?
A: No, automated emails from our platform are not customizable at this time.
Recommendation:
To create a custom communication strategy, we suggest using shareable links within your own email templates. Shareable links can be found within the Learning Collection tab of AdminStudio. You can also set up an internal cadence of reminder emails that you manage directly.
Q: When will the platform stop sending reminders to participants?
A: There are a few ways for participants to stop receiving reminder emails from ExecOnline.
Reminder emails will not be sent to participants if any of the following are true:
Participant’s registration invitation is ‘inactive’, or
Participant’s registration invitation communications preference is ‘muted’, or
Collection status is ‘withdrawn/unpublished’, or
Collection Discovery Portal visibility is ‘not visible’, or
Collection does not include any enrollable course instances (e.g., all course dates are completed)
We can also control this at the organization level for all of your participants. Please reach out to Customer Support for assistance.
Q: My participants receive too many emails from ExecOnline. How do I turn this off?
A: Communication preferences for your entire organization are managed by ExecOnline. If adjustments are needed, please reach out to our Customer Support Team to discuss your preferences.