None of my participants in a Learning Collection are carrying over into a new term of use. I will have all new participants. Where can I update this?
The recommended best practice is to create a new Learning Collection for brand new cohorts. However, if you prefer to use an existing Learning Collection, follow these steps:
Remove Participants:
Remove all participants from the Learning Collection who should not carry over into the new term of use.
Note: Removing access is immediate and cannot be scheduled in AdminStudio.
Submit a Ticket to Customer Support:
After updating the participants, submit a ticket to our Customer Support Team to complete the term of use update for the Learning Collection.
When contacting Customer Support with this request, please include the following details:
The licenses and terms of use
The title of the existing Learning Collection
Participant information (if applicable)
Our team will assist you with completing this process.