The most common questions asked by administrators.
Where can I see the licenses my organization purchased?
What is the difference between allocated and activated licenses?
What is a term of use?
How do licenses get assigned to my participants?
Can I add a license and term of use to a new Learning Collection?
Can I update an existing Learning Collection with a new license or term of use?
Can I have one license on multiple Learning Collections?
What if I want participants to be in the same Learning Collection but with different license types?
Where can I see how many of my participants have activated a license?
I just bought more licenses. What are my options?
AdminStudio is showing I’m over-allocated for licenses. What should I do?
AdminStudio is showing I’m over-activated for licenses. What should I do?
My license data looks to be inaccurate. What should I do?
How do I remove or restore a participant’s access to a Learning Collection?
I’m an auditor. Do I use up a license?
How do I remove a participant from a program?
How do I remove a participant from a program?
How do I remove a participant from a program?
How do I manage participants who leave the organization?
Can I enroll or un-enroll my participant from their program?
My participant didn’t receive their invitation email from ExecOnline. How do I resend it?
My participants receive too many emails from ExecOnline. How do I turn this off?
What other communications do my participants receive during their program?
What other communications do my participants receive during their program?
Only some of my participants in a Learning Collection are carrying over into a new term of use. Where can I update this?
Can I be copied on any communications being sent to my participants?
Can I send custom communications to my participants through AdminStudio?
Can I customize any of the automatic emails from ExecOnline?
What automated emails does ExecOnline send to my participants?
None of my participants in a Learning Collection are carrying over into a new term of use. I will have all new participants. Where can I update this?
What is a license?
What ExecOnline Products are in each of the licenses?
Where can I see if my participant has accessed their program or Learning Collection?
All of my participants in a Learning Collection are carrying over into a new term of use. Where can I update this?
Where can I see my participant’s progress within their program?
My participant’s name or email is incorrect. Can I update this in AdminStudio?
What should I do if I see a 'Your request failed' error in AdminStudio Reports?
Can I disable the automated communications that are sent to participants?
When will the platform stop sending reminders to participants?